Recently, virtual training has become the new trend, especially salesforce virtual training. Due to many restrictions during the pandemic, many companies were forced to adapt to a remote training model. Even though, many companies have accepted and implemented hybrid or fully remote working, they are still struggling to make a proper transition. For many companies, this is a first-time change and the challenge is even bigger when the training of the workforce must happen.
The purpose of this blog is to show you a step-by-step approach on how to excel in your remote workforce training.
Challenges of remote training:
First, we must elaborate common challenges of remote training. Of course, simply logging in to your online platforms and sharing presentations won’t suffice.
The biggest challenge of remote training is the lack of face-to-face contact. Mainly, because it is hard to guarantee attention and focus among workers. It is also hard to expect employees to try as hard as they would if they had in-person supervision. Another objective is that many workers like having close supervision because they feel more confident in their work.
The second challenge is the lack of information. Most of the time, it takes more effort to gather information and to get answers to simple questions. The key to successful remote training is knowing how and when to ask questions. There must be details and rules how the remote training works. Lack of fundamental training objectives can set up your whole training process to fail.
Third challenge is social isolation because most people like to work in groups and socialize in working environment. Workspace setting is usually informal among colleagues and this is something remote working lacks. On the other hand, if you properly plan your remote training, you can still remodel your usual workspace setting. In this case, group training sessions are the best option to ensure worker satisfaction.
Another common challenge are distractions. Every employee must make sure that they have a proper set up and a quiet place to work. Remote workspace must be equally adequate as in-person workspace. When you are trained remotely, 100% focus is a must because someone won’t always be around to guide you all the time.
Since remote training is done online, technical difficulties are practically unavoidable. Make sure your internet and VPN connection are as stable as possible.
Remote training guide:
Now that we have covered all challenges and difficulties of remote training, it is time to do a step-by-step guide to a successful remote training.
Step one is choosing a delivery mode, because remote training is not just setting up an online meeting:
- Synchronous training: live training happens in previously arranged time slot.
- Asynchronous training: also called “self-paced” training. This type of training doesn’t have to include an instructor, but it demands clear training results.
- Blended training: is a combination of synchronous and asynchronous trainings. This might be the best approach for complex remote training. Employees then have an instructor at prearranged time slots and are learning at their own pace when required.
Purchasing required tools:
Quality remote training requires the right tools. The first tool needed is a conferencing and a webinar platform. You should look for a conferencing platform that has features like screenshare, exchange of files, broadcast to large crowds and so on.
If you do not invest in these platforms, it will be much harder for you to exchange knowledge and learn.
Learning management system:
It is not just about connecting and transferring your knowledge properly. All of that goes to void if you do not track your training efforts. Learning management system invites attendees to remote training, assigns learning materials and tracks their results for you. With the system you can create a custom-made online course for remote training and send it out to your employees.
eLearning authoring tool:
You can always upload simple content like Power Points or videos to your learning management system. On the other hand, authoring tools allow you to create interactive and engaging content. You should choose authoring tools that immediately transfer your eLearning courses to any device. This reduces technical learning issues.
After adding base content to authoring tool you can always add additional content like videos, surveys or dialogue simulation. Dialogue simulation is role playing which can be very effective for practicing customer care skills.
In addition, to make sure your virtual training is as successful as possible, create an effective training schedule. Pre-class checklist to make sure you didn’t forget anything on your schedule. Lastly, provide clear access to everyone along with detailed instructions before the training starts.